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I am writing on behalf of myself and my husband, Duane David
Walker. Duane had open heart surgery at Hospital Angeles Tijuana
on March 3, 2009 and in brief, is doing marvelously well since
his surgery. I want to tell you how pleased we both are with the
program you have through WorldMed Assist. We located WorldMed
Assist through the internet in February.
Duane's doctor in New York had recommended an
angiogram to determine how severely occluded his
arteries were. Duane was scheduled for an angiogram and
angioplasty at Hospital Angeles in late February.
During the angioplasty attempt, it was discovered
that a complete angioplasty was not possible, and Doctor
Luna recommended a full bypass procedure be done. Since
Dr. Luna said the surgery wasn't an emergency, although
he should not delay it for long. Duane returned to the
U.S. to consider what to do next.
Within the following week, we scheduled the bypass
surgery, returning to Hospital Angeles on March 3rd. His
surgery was completed the same day, and he spent the
next three days in the Intensive Care Unit.
Once out of the ICU, he was put in a room where I
could be with him for the rest of his hospitalization. A
week after surgery, he was discharged to a local hotel
where he stayed an additional week. The Hotel was close
to the hospital in case something urgent came up, and
was equipped with everything we needed during the week
we stayed there.
On March 17, stitches were removed, and both Duane's chest
and leg incisions were inspected by Doctor Luna, and the
surgeon, Dr. Rocio Jiminez Godinez (Doctor Alma Jimenez). He was
pronounced well enough to travel by plane to return to San
Antonio.
We have nothing but good things to say about the people who
helped Wayne during this week of intense medical care. The
doctors, Doctor Luna and Doctor Jiminez, made themselves
available to both of us on a daily basis to answer any questions
and to ensure that Duane's progress was good.
Duane had been assigned a male nurse while in the operating
room, Mario Alberto, who stayed with him during the entire week
of hospitalization -- from surgery to the recovery room, through
his stay in the ICU, and in the general hospital room. Mario was
wonderful and was patient, respectful and knowledgeable about
Duane's condition at all times.
Duane had several nurses that took special attention to make
him comfortable and help him through the healing process -- I
wish we knew all their names as they should all be commended for
their abilities and compassionate patient care. He was given
respiratory therapy by at least 3 different therapists, all of
whom were very positive and helpful in their treatment.
Patient coordinator, Paulina Hamilton, contacted us daily at
the hospital and at the hotel to make sure that everything was
done to our satisfaction, and when there was anything she could
do to make our stay pleasant, she took care of it.
All in all your program is one we would highly recommend to
anyone considering cardiac medical care in Mexico. We found our
accommodations at the Hotel to be very comfortable. The food
available in the restaurants at the Hotel was astounding in
quantity, quality and cost. Room service and Maid service was
excellent as well.
We are truly grateful to have come through this journey with
such good success, and we can attribute it fully to the
wonderful care given by the excellent doctors at the Hospital
Angeles, the nursing staff, and the care and consideration given
to us as patient and family member.
Coming from the United States, I also want to mention how
easy it was to communicate with almost all persons on your
staff. Most spoke some degree of English, and with our limited
knowledge of Spanish, we were able to make our needs known, and
to understand the information that was being given to us.
I also want to mention the beautiful facility -- we were not
prepared to encounter the beautiful and immaculately clean
facility that you have, but were so pleased to find it so. Thank
you so much for everything. Duane continues to recover at a
remarkable pace -- he is taking daily walks, and feels very well.
Cheryl and Duane W.
San Antonio, TX
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